At Himalayan Farm Connect, your satisfaction is important to us. We aim to ensure a smooth and transparent refund process for all eligible orders.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• You received a damaged, spoiled, or incorrect product.

• The issue is reported to us within 24 hours of delivery.

• You provide order details and clear photos for verification.

Once your request is reviewed and approved, we will process your refund promptly.

Refund Process

After approval:

• Refunds for prepaid orders will be initiated to the original payment method.

• Refunds may take 3–7 business days to appear in your bank/wallet, depending on your payment provider.

For replacement requests, we may offer:

• A fresh replacement product, or

• Store credit, depending on availability.

Non-Refundable Situations

Refunds will not be issued for:

• Requests made after 24 hours of delivery.

• Products that are perishable and have been consumed, mishandled, or tampered with.

• Orders cancelled after dispatch.

• Items that fall under non-returnable categories as per our Return Policy.

Order Cancellation Refunds

If you cancel your order within the allowed time window (within 1 hour of placing the order or before dispatch):

• A full refund will be issued for prepaid orders.

• For COD orders, no refund applies as no payment is collected.

Delayed or Missing Refunds

If you haven’t received your refund after the expected timeframe:

1. Check your bank account or payment wallet.

2. Contact your bank/payment provider—they may have internal processing delays.

3. If the issue persists, contact us and we will assist you promptly.

Contact Us

For refund-related queries, reach out to us:
Email: support@himfarmc.com
Phone: +919917755071
Address: Village - Satkhol, Post - Peora, Mukteshwar, Nainital, Uttarakhand-263138